FAQ

Browse our live competitions, select the prize you want to win, choose how many tickets you'd like and complete the checkout. Once payment is confirmed, your tickets are secured and you're in the draw. You'll receive a confirmation email with your ticket numbers.

No purchase is necessary. A free postal entry route is available for every competition. To enter for free, send a postcard or letter (first or second class post) with your full name, address, email, date of birth, and the competition name to our postal address. Free entries are processed on exactly the same terms as paid entries and carry an equal chance of winning. See our Terms & Conditions for full details.

The maximum is 500 tickets per person per competition, unless stated otherwise on the competition page. There's no minimum — you can enter with just a single ticket. Buying more tickets increases your chances of winning.

You can enter as a guest without creating an account. However, creating an account lets you track your entries, see your ticket history, and get notified of upcoming competitions and draw results.

Yes. You must be 18 or over to enter any Clutch competition. Age verification is required at checkout. We take this seriously — any entries found to be made by under-18s will be disqualified and refunded.

Currently our competitions are open to UK residents only. We only deliver prizes to UK addresses. We hope to expand internationally in future.

Winners are selected using a verified random number generator (RNG). Every ticket has an exactly equal chance of being selected — your ticket number is as good as anyone else's. We do not favour paid entries over free postal entries.

Each competition has a countdown timer shown on the competition page. The draw takes place when all tickets are sold or when the timer reaches zero, whichever happens first. Competitions rotate on a 7-day cycle — when one ends, a new competition takes its place.

In rare cases where not enough tickets have been sold, we may extend a competition. If this happens, all existing ticket holders will be notified by email. We will never close a competition early to the disadvantage of anyone who has already entered. All draws are guaranteed to take place.

Absolutely. We use a verified RNG and record every draw. Where possible, draws are conducted live on our social media channels so you can watch in real time. Results are published on our website within 24 hours of the draw.

If you win, we'll contact you within 24 hours of the draw by email and phone using the details you provided at entry. Winners are also announced on our website and social media channels (with consent). Make sure your contact details are correct when you enter!

Yes — all prizes are brand new, genuine products purchased from authorised UK retailers. We never sell counterfeit, refurbished or grey-market goods. Prize values shown are the current UK RRP at the time the competition is launched.

Cash alternatives are not offered as standard. However, if a prize becomes unavailable, we reserve the right to offer a cash alternative of equal value. In exceptional circumstances, we may offer this at our discretion — contact us if you'd like to discuss.

Prizes are despatched within 14 working days of the winner being confirmed and verified. Delivery is via tracked courier to UK addresses. You'll receive a tracking number once your prize has been despatched.

Yes. All prizes are delivered completely free of charge to any UK address. There are no hidden fees or charges for winners.

In the rare event a specific prize becomes unavailable, we will substitute it with a prize of equal or greater value. You will be notified before despatch. Your rights under the Consumer Rights Act 2015 are fully protected.

We accept all major UK debit and credit cards including Visa, Mastercard and American Express. Payments are processed securely — we never store your full card details. In line with responsible play guidelines, credit card payments are capped at £250 per month per customer.

All ticket sales are final once confirmed. Refunds are only issued if a competition is cancelled by RaidComps. In that case, a full refund will be processed to your original payment method within 10 working days. Your statutory rights are not affected.

Yes. All payments are processed by a PCI-DSS compliant payment provider. We use SSL/TLS encryption throughout the checkout process. We never see or store your full card number.

First, check your spam/junk folder for your confirmation email. If it's not there, contact us with your name and the email address used at checkout and we'll look into it straight away. We'll never leave you out of pocket.

Yes. Our competitions are operated as prize draws with a free entry route, in full compliance with the Gambling Act 2005. We do not require a gambling licence because all our competitions offer a genuine free postal entry route that is equally as prominent and convenient as the paid route. We also comply with the CAP Code, Consumer Rights Act 2015, and UK GDPR.

In the UK, prizes from competitions are generally not subject to income tax for the winner. However, tax rules can vary depending on your personal circumstances. We recommend consulting a financial adviser or HMRC if you're unsure about your individual position. RaidComps does not provide tax advice.

We use your data only to process your entries, verify your identity if you win, deliver prizes, and send you service communications. We never sell your data to third parties. For full details, see our Privacy Policy.

Yes. We take responsible play seriously. If you'd like to exclude yourself from all Clutch competitions, contact us and we'll action your self-exclusion request immediately. You can also set spending limits — ask us how. For independent support, visit BeGambleAware.org or call 0808 8020 133 (free, 24/7).

We take all complaints seriously. Contact us in the first instance and we aim to resolve all complaints within 5 working days. If you're not satisfied with our response, you may refer your complaint to an alternative dispute resolution (ADR) scheme. Details available on request.